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VirginiaBeach.gov Quick Links Pay Your Bill Enroll in eBill Water Quality (757) 385-4631 Chat Online Chat Offline Conservation & Education Calendar Contest Disposal of Fats, Oil & Grease In-School Performances No Wipes in the Pipes Pipe Winterization Summer Work Program Toilet Rebate Program Water Conservation Customer Service About Your Bill Online Services Rates, Fees & Charges Utility Connection Information City Services Bill FAQs Report a Water or Sewer Emergency FEATURED Online Services Available 24/7 to better serve you! FEATURED Pay Your Bill Multiple convenient payment options are available. Engineering & Construction Approved Products Bids & Proposals Call Before You Dig Flow & Capacity Data Form Projects Public Utilities Kiosks Standards Specifications Forms FEATURED Projects Learn about ongoing projects in the City. FEATURED Lake Gaston Water Supply Pipeline Learn about the source of our drinking water. Regulatory Programs Backflow Prevention & Cross-Connection Control Brewery Discharges Fats, Oils and Grease Water Quality Lead Water Quality Information Resources Search VirginiaBeach.gov (757) 385-4631 Chat Agent Offline Conservation & Education Back Conservation & Education Calendar Contest Disposal of Fats, Oil & Grease In-School Performances No Wipes in the Pipes Pipe Winterization Summer Work Program Toilet Rebate Program Water Conservation Customer Service Back Customer Service About Your Bill Enroll in eBill Estimated Meter Readings Higher Than Normal Water Usage Pay Your Bill Payment Assistance Online Services Rates, Fees & Charges Utility Connection Information City Services Bill FAQs Report a Water or Sewer Emergency Engineering & Construction Back Engineering & Construction Approved Products Bids & Proposals Call Before You Dig Flow & Capacity Data Form Projects 48th Street Pump Station Replacement Cardinal Estates Pump Station Replacement Chesopeian Colony Force Main Replacement Courthouse Tank Dismantling Project Fox Run Pump Station Replacement Great Neck Water Tank Replacement Green Garden Water Main Improvements Kings Forest Water and Sewer Improvements Lakecrest Pump Station Replacement Magic Hollow Force Main Replacement Pembroke Meadows Water and Sewer Improvements Phase 2A Plaza Bow Creek Pump Station Replacement Public Utilities Kiosks Standards Specifications Forms Regulatory Programs Back Regulatory Programs Backflow Prevention & Cross-Connection Control Annual Testing Private Well Connections & City Water Backflow Prevention & Cross Connection Control FAQs Brewery Discharges Fats, Oils and Grease Water Quality Back Water Quality Lead Water Quality Information Resources PU Online Services will be offline from 7-11 a.m. on Sunday, May 19, due to planned maintenance. We apologize for the inconvenience. Department of Public Utilities ​The Department provides quality water and sanitary sewer services to Virginia Beach residents, fully complying with all federal and state drinking water standards. Public Utilities Customer Service (757) 385-4631 2809 S. Lynnhaven Road, Suite 250 Services Manage Account There’s never a wait online - just secure access to account information and Public Utilities Online Services 24 hours a day, seven days a week! Manage Your Account Pay My Bill Public Utilities offers a number of convenient payment options to suit your lifestyle. Explore Payment Options Payment Assistance Resources are available for Virginia Beach customers who are experiencing financial hardship and difficulty paying their City Services Bill. Payment Assistance Resources Conservation & Education Every drop counts! Learn about ways to conserve water to save on your monthly bill and help the environment. Water Conservation Information Water Quality Virginia Beach consistently meets state and federal requirements for drinking water. Water Quality Reports Rates, Fees & Charges A detailed listing of rates, fees and charges applicable to public utility services for the City. Rates, Fees & Charges Report a Water or Sewer Emergency Public water or sewer emergencies can happen at any time. Please contact the Department if you believe there is damage to public infrastructure or you are not able to locate a shutoff valve in your home. Contact Us to Make a Report Latest News April 25, 2024 Public Utilities Office to Close Early April 26 Read Full Post April 24, 2024 Emergency Utility Work Impacting Virginia Beach Boulevard April 24 Read Full Post April 18, 2024 Laskin Road lane to close overnight April 23 Read Full Post March 14, 2024 Utility Project to Affect 19th Street Starting Next Week Read Full Post Still have questions? Our Customer Service Center is here to help! Fill out our contact form and a member of our team will be in touch to resolve your question or concern. Contact Public Utilities About Lake Gaston Water Supply Pipeline Sanitary Sewer Infrastructure Water Quality Documents Public Utilities Design Standards Manual Standards Specifications Forms Contact Send a Message Contact City of Virginia Beach 2401 Courthouse Dr. (757) 385-3111 vb311@vbgov.com virginiabeach.gov Accessibility Notice Under the ADA ADA Information Employee Portal Website Policy Department Directory ©2024 City of Virginia Beach. All Rights...